Marketing & Sales Manager at DGM property Solutions Pvt ltd
July 2014 - Present | Thane
• Managing the sales and marketing operations.
• Promoting new launches and accountable for achieving business goals and increasing sales.
• Implementing marketing strategies to build consumer preference and drive volumes.
• Effectively handling customer Identifying prospective clients, generating business from the existing clientele to achieve business targets.
• Interacting with the clients and channel partners on a regular basis & providing redress to all their queries, complaints & handling all client relations.
• Identifying and networking with financially strong and reliable advisers / dealers networks.
• Driving sales efforts through dealer network.
• Organizing various promotional activities to generating new leads.
Assistant (Volunteer) at MIT Forum
March 2013 - April 2013 | San Diego,CA USA
Assistant (Volunteer)
MIT Enterprise Forum of Cambridge
March 2013 – April 2013 (2 months)Greater San Diego Area
Assisted in design of information packages for thebusines conference,Proofread and edited new procedures manual,Initiated contact with new clients and acted to resolve problems in a
positive manner
International Student Assistant at National University, San Diego
April 2011 - February 2013 | San Diego, CA
International Student Assistant
National University, San Diego
April 2011 – February 2013 (1 year 11 months)Greater San Diego Area
NATIONAL UNIVERSITY INTERNATIONAL, San Diego, CA 4/2011 – 2/2013
International Student Assistant – International Admissions
• Increased enrollment of international students coming to the U.S. by 50% within the first year.
• Help manage existing students using CRM process and increased student satisfaction.
• Reengineered and improved the international admission process resulting in a shorter application-to-admission conversion time to 3 weeks.
International Student Assistant at National University, San Diego
April 2011 - February 2013
NATIONAL UNIVERSITY INTERNATIONAL, San Diego, CA 4/2011 - 2/2013
The largest private, non-profit educational system in California serving more than 35,000 students from K-12, technical programs, associate, bachelor, master and doctoral degrees through over 40 campuses.
International Student Assistant - International Admissions
Evaluated and screened prospective international students. Coordinated with different agents and representations of National University in China and India. Conducted various workshops, events and activities for students. Acted as a liaison between students and staff in person, phone and email.
o Increased enrollment of international students coming to the U.S. by 50% within the first year.
o Help manage existing students using CRM process and increased student satisfaction.
o Reengineered and improved the international admission process resulting in a shorter application-to-admission conversion time to 3 weeks.
o Provided several suggestions for increasing revenue regarding fee structure.
o Helped in student services by reducing turnaround time by process improvements.
Volunteer at MIT Forum
2013 - 2013
Marketing Manager at Ventura Securities Ltd
November 2008 - August 2010 | Mumbai, India
Ventura is a private sector organization that commenced its operations in 1994 as a stock broking house.
Growth Path:
Nov’08-July’09: Assistant Marketing Manager
Aug’09-Aug’10: Marketing Manager
As Marketing Manager:
• Accountable for performing & reporting on competitive analysis, market trends and business strategies
• Involved in launching of various marketing campaigns and providing excellent customer service
• Responsible for monitoring key operational metrics including product performance & client acquisitions
Marketing Manager at Ventura Securities Ltd
November 2008 - August 2010
Ventura is a private sector organization that commenced its operations in 1994 as a stock broking house. It offers a whole range of investment products and services. It has been appointed as a national level distributor for all mutual funds and enlisted as a corporate agency for life insurance.
Nov'08-Aug'10: Ventura Securities Ltd., Mumbai
Growth Path:
Nov'08-July'09: Assistant Marketing Manager
Aug'09-Aug'10: Marketing Manager
Key Result Areas:
As Marketing Manager:
o Accountable for performing & reporting on competitive analysis, market trends and business strategies
o Involved in launching of various marketing campaigns and providing excellent customer service
o Responsible for monitoring key operational metrics including product performance & client acquisitions
o Effectively organized Seminars & Outreach Events with partners as required
Highlights:
o Successfully enhanced the customer retention by 40%
o Proactively identified existing clients using CRM by saving time
o Mentored 80 Relationship Officers & Assistant Managers over 7 branches across India on Online Trading Software Tools
As Assistant Marketing Manager:
o Responsible for working under the supervision of a Marketing Manager accountable for running various innovative marketing campaigns
o Improved marketing and outreach events in various cities in India
o Involved in long-term strategic planning of 7 branches in Southern India Region
Highlight:
o Successfully acquired high net worth clients and increased lead generation by 30%
Customer service Manager at ICICI Bank
October 2005 - November 2007 | Mumbai, India
Customer service Manager (NRI Escalations- Money2India division)
ICICI Bank
October 2005 – November 2007 (2 years 2 months)Mumbai Area, India
Growth Path:
Oct’05-Nov’06: Customer Service Officer - Escalations of Cards, Loans and Liabilities
Dec 06-’-Nov’07: Customer Service Manager - Escalations of Cards, Loans and Liabilities
Key Result Areas:
As Customer Service Manager -NRI (Money 2 India) Escalations of Cards, Loans and Liabilities
• Accountable for directing programs & projects within the customer lifecycle
• Involved in identification & retention of the customers
• Responsible for implementing groups for resolving issues of irate clients
Customer service Manager at ICICI Bank
October 2005 - November 2007
ICICI Bank is India's second-largest bank with total assets of Rs. 4,736.47 billion (US$ 93 billion) at March 31, 2012. The Bank currently has subsidiaries in the United Kingdom, Russia and Canada, branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and representative offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia.
Growth Path:
Oct'05-Nov'06: Customer Service Officer - Escalations of Cards, Loans and Liabilities
Dec 06-'-Nov'07: Customer Service Manager - Escalations of Cards, Loans and Liabilities
Key Result Areas:
As Customer Service Manager - Escalations of Cards, Loans and Liabilities
o Accountable for directing programs &projects within the customer lifecycle
o Involved in identification & retention of the customers
o Responsible for implementing groups for resolving issues of irate clients
As Customer Service Officer - Escalations of Cards, Loans and Liabilities
o Supervised various activities related to Credit Cards, Home Loans And Liability Products
o Provided training on process and soft skills for more than 25 Telemarketing and Sales Officers
Highlights:
o Effectively resolved customer complaints and increased efficiency by Quality Management Program
o Successfully increased revenue of customer service department by 30%
o Won Cash Rewards from senior management for being the officer resolving maximum number of complaints from irate clients
National University
2010 – 2013
Master of Business Administration (MBA)
National University
2010 – 2013
Master of Business Administration (MBA)
Mumbai University
2005 – 2007
Masters of Commerce (MCOM)
Concentration: Business
HR college of Commerce and Economics
2000 – 2005
Bachelor of Business Administration (BBA)
Concentration: Business Administration and Management, General
HR college of Commerce and Economics
2000 – 2005
Bachelor of Business Administration (BBA)
Concentration: Business Administration and Management, General
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